FAQ
FREQUENTLY ASKED QUESTIONS
General
Q: Where is ZiggyWiggy based?
A: ZiggyWiggy is operated by Ababridges Luzes e Cristais Comercial Ltda., a company legally registered in Brazil. Through our online store, we proudly serve customers primarily in the United States.
Q: How can I contact ZiggyWiggy?
A: You can contact us anytime by email at contact.ziggywiggy@gmail.com. We typically respond within 2 business days, Monday through Friday.
Orders
Q: How do I know if my order was placed successfully?
A: After completing your purchase, you'll receive an order confirmation email. If you don't see it, please check your spam or junk folder before contacting us.
Q: Can I change or cancel my order?
A: If your order has not yet been processed for shipment, we'll do our best to help. Please contact us as soon as possible after placing your order.
Shipping
Q: Where do you ship?
A: We currently accept orders for delivery within the United States.
Q: Where do my products ship from?
A: We work with carefully selected fulfillment partners located in different regions. Depending on the product, your order may be shipped from different warehouse locations to provide the best availability and delivery experience. ZiggyWiggy remains responsible for customer service, order support, and your overall shopping experience.
Q: How long does shipping take?
A: Delivery times vary depending on the product and shipping origin. Estimated delivery times are displayed during checkout and, where available, on product pages.
Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information whenever available.
Returns & Refunds
Q: What is your return policy?
A: Most products may be returned within 30 days of delivery if they meet the conditions outlined in our Return & Refund Policy. Please note that pet apparel has a 10-day return window due to supplier requirements.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or we sent the wrong item.
Q: How long do refunds take?
A: Once your return has been received and approved, refunds are typically issued within 5–7 business days. Your bank, credit card provider, or PayPal may require additional processing time before the refund appears in your account.
Products
Q: Why might the product look slightly different from the photos?
A: We make every effort to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your screen or device.
Q: How do you select the products you offer?
A: We carefully curate every product featured in our store and work with trusted fulfillment partners. Our goal is to offer products that provide quality, comfort, and value for both pets and their families.
Support
Q: What if I receive the wrong or a damaged item?
A: Please contact us as soon as possible at contact.ziggywiggy@gmail.com with your order number, a description of the issue, and photos if applicable. We'll review your request promptly and work to resolve the issue as quickly as possible.
Q: I still have a question. What should I do?
A: We'd be happy to help. Simply email us at contact.ziggywiggy@gmail.com, and we'll respond as soon as possible.
Last updated: July 2026